FAQs
- Where can I place an order? You can place your order directly on our online store Coccolosi Pets. We ship worldwide.
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Will I receive a confirmation after placing the order? Yes. After completing your order, you will receive a confirmation email with your order number.
If you do not receive the email within 24 hours, please contact us at coccolosipets@gmail.com
- How long does delivery take? Delivery generally takes 6–8 business days.
- Can I track my order? Yes. Once the order has been shipped, you will receive an email with shipping information and a tracking number to follow your package.
- What is your return policy? You have 30 days from receipt of the order to request a return. The product must be in the same condition as received, unused, with all tags and in its original packaging, along with proof of purchase.
- How can I initiate a return? To initiate a return, please contact us at coccolosipets@gmail.com. If the return is accepted, you will receive instructions on how and where to ship the product.
- What should I do if I receive a damaged or incorrect item? We kindly ask you to check your order upon delivery. In case of defects, damage, or incorrect items, please contact us immediately so we can resolve the issue as quickly as possible.
- When will I receive my refund? After receiving and inspecting your return, we will inform you if the refund has been approved. If approved, the refund will be processed via your original payment method within 10 business days. If after 15 business days from approval you still don't see it, please contact us.