Order Processing

All orders are processed within 2–5 business days. Orders are not shipped or delivered on weekends or public holidays.

Once your order has been processed, you will receive a confirmation email with tracking information.

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Shipping Times

We work with trusted production partners to ensure high-quality prints and safe delivery.

Estimated delivery times:

• Europe: 5–10 business days
• United Kingdom: 5–10 business days

Please note that delivery times may vary depending on location, customs procedures, and local carriers.

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Shipping Costs

Shipping costs are calculated at checkout based on the destination and order size.

From time to time, we may offer free shipping promotions, which will be clearly indicated on the website.

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Order Tracking

Once your order has been shipped, you will receive an email with a tracking number.

Please allow 1–2 days for tracking information to be updated.

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Customs, Duties and Taxes

For international orders, customs duties and taxes may apply depending on the destination country.

These charges are the responsibility of the customer and are not included in the product or shipping price.

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Delays

While we aim to meet estimated delivery times, delays may occur due to:

• customs procedures
• high demand periods
• courier issues beyond our control

We appreciate your understanding and patience.

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Incorrect Address

Please carefully check your shipping address at checkout.

We are not responsible for orders shipped to incorrect addresses provided by the customer. If you notice an error, please contact us as soon as possible.

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Lost or Damaged Items

If your order arrives damaged or is lost in transit, please contact us within 7 days of delivery (or expected delivery date).

We will review the case and, if applicable, arrange a replacement.

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Contact Us

For any questions regarding your order, feel free to contact us:
coccolosipets@gmail.com